3 Principles for "Expectations Management" and Expectations Setting
In this episode I discuss why managing expectations is important and how to properly set expectations in every area of your business and life. I believe that almost all problems in business come down to one of three things: Mismet Expectations Unmet Expectations No Expectations at all! Expectation Setting is at the beginning of the relationship and Expectation Management is ongoing. I learned a lot about this process during my time at Student Painters through plenty of expectation setting conversations. Always prioritize clear and upfront conversations. Have it sooner rather than later! Then people will always know here they stand and expectations can be set and in a lot of cases reset. Check out my video on how to have difficult conversations: https://youtu.be/2pRTG6UzKjI WHEN IN DOUBT, OVER-COMMUNICATE! Two of my favorite phrases when it come so this are: “Just to clarify” or “to be clear” Then recap that difficult conversation with a written recap. Having it in writing is an absolute must. SUBSCRIBE to my YouTube channel here: http://bit.ly/chandlerYT Check out what we're doing at Self Publishing School here: http://self-publishingschool.com Learn about booking me to speak here: https://youtu.be/K12hkOXaM3k