Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121

Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers.  Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job.  Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure. In this episode… The on-call burden Alarm management  Escalation paths Incentives for the volunteer teams Deployment processes Improving standards and expectations Human centric vs. machine centric Sponsors Top End Devs Raygun | Click here to get started on your free 14-day trial Coaching | Top End Devs Links Intercom's On-Call Strategy to Avoid Engineer Burnout [2021]  10 technical strategies to avoid when scaling your startup (and 5 to embrace) - Inside Intercom  Infrastructure at speed: 5 lessons learned from building Intercom in Europe Brian Scanlan Twitter: @brian_scanlan LinkedIn: Brian Scanlan Picks Brian- speedtapefilms Jonathan- Mafia Prince: Inside America's Most Violent Crime Family and the Bloody Fall of La Cosa Nostra Will - ThirdWeb.com Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

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Come listen to experts in building infrastructure and enabling development and deployment processes discuss the ideas and technologies involved in DevOps.