Rana Gujral, CEO of Behavioral Signals, discusses the future of NLP and sentiment analysis to improve customer service

Rana Gujral, CEO of Behavioral Signals since 2018, joined the company after a distinguished tech career growing companies like Logitech, TiZE, and Cricut. Behavioral Signals uses emotion and behavioral science to help contact center agents deliver better service. Rana and the team are on a mission to improve customer interactions by using signals other than the spoken word to understand exactly what they need based on indicators like voice tone and pitch.Listen and learn...How to train AI mod...