Intercom's Des Traynor on the importance of pricing, product-market fit metrics & more | Angel S5 E2
Check out Intercom: https://www.intercom.com FOLLOW Des: https://twitter.com/destraynor FOLLOW Jason: https://linktr.ee/calacanis Thanks to our partners: LinkedIn Jobs - Post your first job free at https://www.linkedin.com/angel Odoo - Get your first app free & $1000 off your first implementation pack at https://odoo.com/twist Assure - Get 20% off your first SPV at http://assure.co/angel Show notes: 0:00 Start 1:08 Importance of charging for enterprise products from the start 6:08 Explaining the phenomenon of startups that become great companies when the idea behind them is not logical or the market is unforeseen 10:18 LinkedIn Jobs - Post your first job free at https://www.linkedin.com/angel 11:49 Investing in Notion - what he initially saw in the product, how UI helps Notion stand out, how angel investing & giving advice help hone his skills as an operator at Intercom 17:39 Common fundraising mistakes that founders make 21:48 Growth planning at a late-stage startup 24:26 Odoo - Get your first app free & $1000 off your first implementation pack at https://odoo.com/twist 25:57 How Intercom was initially pitched, the singularity of CRM platforms (Salesforce, HubSpot,Intercom, etc.), preparing for IPO & raising capital as a late-stage startup 30:52 Operating profitably, thoughts on acquisitions as a route to growth 35:02 Assure - Get 20% off your first SPV at http://assure.co/angel 36:32 Hopin's rapid rise in online events, dealing with the pandemic and being cooped up, keeping up company moral 44:13 Intercom's international offices, work from home, Slack's market penetration play, Microsoft vs. Salesforce in the 2020's 51:09 Acquisition offers, why hasn't Intercom sold yet? Pricing power in the enterprise, important product-market fit metrics 1:01:50 Thoughts on going public Subscribe to our YouTube to watch all full episodes: https://www.youtube.com/channel/UCkkhmBWfS7pILYIk0izkc3A?sub_confirmation=1 Subscribe to TWiST Clips for all the best moments: https://www.youtube.com/channel/UCS7tJlcUA6PzVHEMo-X7ddg?sub_confirmation=1