Arsenio's Business English Podcast | Season 9: Episode 17 | Hostile Complainers

Send us a text Customer service representatives must always keep a straight face when dealing with the most egregious specimen. One fundamental that most of them lack is "empathy," and in today's podcast, you're going to hear just that! Early Access: https://arsenioseslpodcast.podia.com/toefl-ibt/34154/monthly/buy TOEFL iBT Listening Course: https://arsenioseslpodcast.podia.com/toefl-ibt-listening-course TOEFL iBT Reading Course: https://arsenioseslpodcast.podia.com/toefl-ibt-reading-cours...