Process vs Platform with Harshdeep Garg and Raghuveer Moorthy

Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics 00:00 Welcome/Introduction 04:59 Overview 09:10 Developer awareness 12:24 Examples 15:19 What works 17:21 Business smart customization and the customization register 23:05 Metrics 24:44 Where to find out more 27:48 Balancing the transformation 31:07 Contact info 31:52 Outro Links LinkedIn: Raghuveer Moorthy LinkedIn: Harshdeep Garg Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

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Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Join your hosts, Chuck Tomasi and Lauren McManamon, Sr. Developer Advocates. They talk to ServiceNow product managers and developers about the Now Platform features, customers to discuss apps they've built, interesting people in the ServiceNow ecosystem, and others about career tips to take your developer career higher. Take a break with Break Point.