Emotional intelligence– the essential skillset for the age of AI

In transforming our world, AI and automation are blurring boundaries between tasks performed by machines and humans. As a result, certain traditional roles are disappearing and new ones forming. In the wake of this disruption, emotional intelligence (EI) offers some recourse for both employees and employers. Over 80% of employers and over 50% of employees convinced that it will be a key requisite for success in the years to come. EI is, after all, the one area AI finds it difficult to replicate. Moreover, EI offers concrete benefits to both employers and employees. Why, then, are only 10% of organizations mature in their EI practices?