Episode 18: AI in Retail

A never-ending fixation on enhancing customer experiences is true for most industries but even more prevalent in retail — where consumer preferences for style and fit are critically important to get right.In this episode, Vimal talks about how AI is used across four different retail brands and the impact of a hub-and-spoke model when tackling common use cases for the various lines of business. Plus, we touch on the need to innovate quickly in order to stay competitive and how that’s balanced against the need for operational excellence.