51: A family feud nearly killed us: high street legend John Timpson

Few business leaders write a chairman's report for 15 years' time - but John Timpson is one of a kind. He joins us reveal why he hires ex-offenders, share his secret to great customer service - and explain why a family feud nearly killed his business.See omnystudio.com/listener for privacy information.

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Get better at your job with the unlicensed and off-the-leash Unregulated show, from City AM. A no holds barred, uncensored look at the personalities behind the world's businesses. The show with leadership skills and professional development at its heart. Hosts Emma Haslett and Caitlín Morrison find out what you need to succeed as a leader, entrepreneur and in your career.