Life with Avatars, Bots, Virtual Agents: You Ready? | Araujo on Transformation
Cloud Wars Live with Bob Evans - En podcast af Bob Evans
The Big Themes:The power of trust: We’re trying to create a better experience – for our customers, our partners, and our employees. But navigating that trust is all-important.Avoiding the creepy factor: Tech companies who are applying this technology have to be very careful of how they leverage it.An actual video avatar: We understand that the computer’s not real – but if it comes in as a projected human, we respond to it in that way.Virtual agents and the customer experience: A core element of platforms across the spectrum, virtual agents are here to stay.The Big Quotes:“When I sit on some of these briefings with technology companies that are demoing some of this new technology, it's staggering, it’s mind blowing.”This episode was brought to you by BMC Software.
