ServiceNow Industries: “Orchestrating the Work”

The Big Themes:It’s all about orchestrating the work: If you really step back and start with our customer’s customer, you need to do different things from different industries.How businesses are redefining themselves: Wayne Gretzky says, “Skate where the puck is going.” The puck is coming directly at us.Still on this new journey: Really excited about where this is going – especially the way we are building the solutions and taking them to market.We’re very passionate about this: If you really want to be able to change the way our customers are interacting with their customers, you really have to get in their shoes. The Big Quotes:“So with our solution, they went live in eight weeks and they achieved a 70% reduction in cost and a 1,500 times faster processing time.” This episode is brought to you by BMC Software.