Rethinking Service Design Projects to Offer Better Value

In this podcast episode, Emma Aiken-Klar, SVP Human Insights at Idea Couture, a Cognizant company, speaks with Marc Fonteijn from Service Design Show, on her experience of moving away from service design projects and embarking on a new type of engagement process. This installment is a reproduction of Marc Fonteijn’s podcast episode titled ‘Moving away from service design projects’ from Service Design Show.