#35 From premium online CX to sky-rocketing Reordering Rates. Markus Fougstedt, Founder Carl Dagg.

In this episode of Commerce Talks with Alexander Graf, I sit down with Markus Fougstedt, the visionary founder of Carl Dagg, to explore how he is revolutionizing the umbrella market. Carl Dagg is not just any umbrella brand; it's the first new brand in the industry in over 50 years, offering premium, Scandinavian-designed umbrellas crafted with care in Sweden. Markus shares the fascinating journey from identifying a gap in the market to creating a product that combines functionality with fashion. We delve into the surprising customer loyalty and skyrocketing reordering rates that Carl Dagg has achieved, challenging the notion of umbrellas as mere throwaway items. Join us as we uncover how Carl Dagg is transforming umbrellas into must-have fashion accessories and redefining the online customer experience.