The Fundamentals of Customer Experience! Construction Champions Podcast 2-76 Chris Scully

In this episode, host Ron Nussbaum interviews Chris Scully, founder of Action Management Pros, a company that coaches construction professionals on business management and operations. Chris shares his insights on what it takes to be a "construction champion" and deliver an exceptional customer experience. About Chris Chris Scully owns Action Management Pros, a contractor consulting firm out of Savannah, Georgia. He has an impressive track record, with approximately 650 hours of specialized management training, combining over twelve years of experience as a consultant with over 23 years as an executive and business owner. Over the last seven years alone, his exceptional guidance has garnered positive feedback from 100+ satisfied clients, reinforcing his commitment to delivering remarkable results for contractors nationwide. Chris links Main website: actionmanagementpros.com Free Consultation form: https://actionmanagementpros.com/free-consultation/#section-4079-35676 Website https://www.buildercoms.com/constructionchampionspodcast For CRM Solutions: BUILD12 https://www.build12.com/constructionchampions?am_id=ron625 For Picture, Video, Document, and Communication Management: BuilderComs https://go.buildercoms.com/payment-7269?am_id=podcast Association of Professional Builders Annual Report https://hubs.ly/Q02rT-1n0 Join our community: Facebook Group https://www.facebook.com/groups/957628795429538 [00:01:01] Chris's background and how his company helps construction businesses improve their operations and profitability [00:02:07] What makes a "construction champion" - the importance of communication and customer experience [00:03:52] The construction industry's struggle with poor communication and customer service [00:06:25] Why many tradespeople struggle with the "people" side of running a business [00:09:01] Four key areas to focus on to become a "construction champion": Communication and accessibility Showing up on time Keeping job sites neat and orderly Finishing projects on time [00:15:32] How small operational inefficiencies can add up to big impacts on profitability Keywords: customer experience, construction industry, Chris Scully, Ron Nussbaum, Construction Champions Podcast, client communication, customer satisfaction, project success, client relationships, construction service