Virgin Voyages President & CEO Tom McAlpin asks: Do you know the gap in your customers’ experience that they are missing?

Ep. 146: Wrestling shaped this founding member of the Disney Cruise Line who rose to President. When I first met Tom, he handed me the coolest business card I had ever seen. He was the chief executive of a 1-ship cruise line called The World. The business card he handed me let me know I was talking the President of The World.  Today as CEO of Virgin Voyages, he leads a world-class team in all elements of ship design, sailor experience, construction, crew, safety, operations and service delivery.   Our BONUS RESOURCE for this episode includes fill-in-the-blank notes and reflection questions. Click here to download the bonus resource.  If these lessons resonated with you, connect with me and my team at maxwellleadership.com/don and together we can next-level your company culture!   Special thanks to Davd Beira and Ethan Salzberg for making this episode possible.