090: How Can You Show Customers Love?

You love your customers, but do they know it? Adam and Jeannie have dedicated this special Valentine’s Day episode to showing customers love. Do you love your customers? Let's make sure they feel it! There are many ways people define love, but we’re focusing on what it means to love your customers. The word “love” is used a lot in the context of customer experience, and we’re finding it means different things to different organizations. So what is customer love? Some may say it’s about delivering those “wow” moments, but Adam and Jeannie think it’s about much more than that. Showing your love for customers can be simply delivering a consistent customer journey, where your love for customers is reinforced every step of the way. In this episode, we explore some real examples of great ways to show your customers the love. Related Content CustomerThink post, The Conflicted Rhetoric of Marketing and Sales Gottman Institute post, The Positive Perspective: Dr. Gottman’s Magic Ratio! 360Connext® post and Slideshare, Changing Customer Behavior: Your Brain Loves a Story Customers That Stick® post, Never Underestimate the Power of Consistent Customer Service Episode 089, Will Companies Demand Your Phone Records? Episode 070, Giving Thanks to Your Customers Sponsor message: Develop Your Customer Experience Mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices