093: Why Employee Engagement Matters

Jeannie and Adam put the hype and buzzwords aside to discuss what employee engagement really is so you can create a highly-motivated team around a great customer experience. Employee engagement: Have we got it all wrong? Employee engagement has been a buzzphrase for the past few years, and with good reason! It’s no secret that positively engaged employees are vital to a strong workplace culture, leading to increased customer satisfaction and loyalty. But Adam and Jeannie have some sad news: Despite all the buzz, a national study from Gallup reveals employee engagement was actually no better in 2015 than it was in 2014. What are we missing? Our hosts discuss some of the common ways companies miss the mark when trying to improve employee engagement. Many just don’t know where to start, or more importantly, how to create engagement that actually has a positive impact on internal culture and overall customer experience. It’s not easy, and it’s different for every company. But if you’re willing to invest your time into building rewarding relationships internally, the difference will become evident in the experience your customers are having. Find out how to ditch the hype and create an employee engagement strategy that gets long-term results. Related Content Download Gallup’s report, State of the American Workplace 360Connext® post, Contamination Alert! How to Purify a Toxic Workplace Culture Episode 073: Hacking Your Workplace Culture Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices