110: Mike Ganino, Guest Experience Expert

Today’s guest discusses how he helps big hospitality brands improve the guest experience and forge better connections with their customers, resulting in explosive growth. Growth hacking with an excellent guest experience Mike Ganino shares how he helped companies like Potbelly and Protein Bar grow from small companies with only a handful of locations to beloved household names. Wouldn’t you like to do this for your brand? It all comes back to culture and leadership. Mike explains how he helps companies overcome the organizational challenges that have an impact on the customer experience. News flash: it’s not just training, or the tools and resources. People in leadership roles need to understand the impact they have on the customer experience, and then understand the impact they want to have. And though many leaders already know this, they struggle to decide where and how to get started. That’s where Mike steps in! Need to improve the service experience and grow your brand? Mike outlines the process that helps his clients transform their experiences and keep them consistently remarkable as they scale. Listen in! About our guest Mike Ganino is a hospitality industry expert, global keynote speaker, and author of the upcoming Culture Kitchen: Recipes for Building a Great Brand. He is the former Chief Operating Officer at one of the hottest fast casual 2.0 brands (Protein Bar). Mike is a leading expert on building a brand that everyone wants to be part of by creating a captivating culture. He has worked with a number of category-leading brands like ChowNow, Uber, US Foods, Pressed Juicery, Protein Bar, Yum! Brands, Potbelly Sandwich Shop, and Lettuce Entertain You Enterprises. Connect with Mike Mike's website www.mike.tips Twitter LinkedIn Snapchat Instagram Related Content Customers That Stick® post, Faces of Customer Experience: Erin Archuleta 360Connext® post, A Road Warrior’s Cry: Micro Matters in the Guest Experience Episode 074: Denise Lee Yohn, Brand-Building Expert Episode 065: Restaurant Customer Service Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices