137: Culture and Customer Service

Reporting live from the National Speakers Association’s Influence 2016 conference, Adam and Jeannie discuss the connection between culture and customer service excellence. Create lasting impressions with proactive service To provide satisfactory customer service, you must be there for customers when they need you. But if you’d like to be known for great service, you must reach out to customers before they need you. A strong customer-focused culture that empowers employees to connect on different levels can create huge opportunities to proactively build loyalty and trust. Don’t overlook your chance to shine with customers who never had a problem or asked for anything special. JW Marriott Desert Ridge in Phoenix, AZ creates a lasting impression of outstanding service for guests who never call the desk.  We hope this little story from our stay at JWM inspires you to reach out to your customers in an unexpected, memorable way! Related Content Customers That Stick® post,  Turning a Customer Service Culture 360Connext® post, 3 Ways to Add Magic to your Customer Service Training Episode 081: Walking the Talk of Improving Customer Service Episode 073: Hacking Your Workplace Culture Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices