142: Anna Liotta, Unlocking Generational Codes

Adam and Jeannie have a fascinating and entertaining discussion with Anna Liotta, author of Unlocking Generational CODES. About our guest Anna Liotta, MA, CSP is an award-winning speaker, business consultant and author with a deep understanding of how generational demographics and dynamics can affect the landscape of business. Early in her consulting career, Anna noticed a common theme:  a fundamental lack of understanding between different generations within an organization that hindered trust, alignment and long-term success.   Further, this generational misinterpretation or breakdown, was occurring across many different industries from high-tech to manufacturing, wealth management to legal services, and medical care to, insurance solutions.  Anna chose to make alignment and understanding across generations her mission.  The founder of The Generational Institute™ and author of Unlocking Generational CODES Anna leverages her Generationally Savvy Communication Solutions™ programs to help clients develop strategies for optimal communications across generations.   Anna’s clients range from consulting with the PGA of America to the NBA, from Amazon.com to Mayflower. Anna holds a Master’s degree in Interpersonal Communication and has more than fifteen years of experience in the field of intergenerational inclusion, communication and leadership.  Anna is an adjunct faculty member in the University of Washington’s Executive MBA program, and she also serves as the chair of the institutional advancement committee on the board of trustees at Antioch University, as the President of the Columbia Tower Club and as a National Board Member for the National Speakers Association. Connect with Anna Twitter LinkedIn Facebook YouTube com Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices