165: Are You Ready for the Holidays?

Adam and Jeannie discuss ways many companies fail to get ready for the holidays, and how you can start preventing customer service disasters today. How much time do you have to get ready for the holidays? Think about that for a moment... Count the days, then cut that number in half! You and your staff have parties, shopping, kids off from school, and many other things standing in your way. And the holiday season is famous for exposing hidden pitfalls and inadequacies in the customer experience.  If you have not thought about the holiday season, this is your wakeup call!  Things you can't control like bad weather, server overloads, and supply shortages can cause huge problems. Now's the time to prepare for the things you can control, including how you respond and react to those things you can't.  There's no way to be sure what the holiday season will mean for your business, but we have some tips to help you prepare for the unexpected. Listen in!  Related Content Customers That Stick® post, Infographic: What Customers Experience Holiday Shopping  360Connext® post, ‘Tis the Season to Find Pain Points in Your Customer Journey  Episode 085: Proactive Customer Service and Worst-Case Preparation Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices