175: (Tip) How Business Schools Can Add Customer Experience

Adam and Jeannie are Champions from the customer-centric school of Hard Knocks, and they’re sharing a few things that are missing from the typical curriculum at business schools. What’s missing from business schools? Business schools traditionally do not teach us how to become customer-centric in the real world, so many of today’s business leaders like Adam and Jeannie have had to combine business training, years of real-life experience, and their own tireless research to learn this the hard way. If you’re joining us today, you know your customer service and overall customer experience can have a huge impact on business outcomes. Can you honestly say business school has taught you everything you need to know? It seems most of us could stand to learn more about understanding customers and creating lasting connections. Today we’re naming a few subjects we’d add to the curriculum to help the next generation of leaders succeed in the age of the customer. Did you learn any of these in business school? You may want to catch up with some independent studying after the show! Related Content 360Connext® post, Class Trip: Defining Customer Experience Investigation® Through A Day in the Life Customers That Stick® post, Introducing a New Guide to Customer Service Higher Education Episode 094: Joseph Michelli, Becoming Customer-Obsessed Episode 160: Blake Morgan, More is More Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe. Developing and internalizing unique and scalable customer-focused missions has been crucial to their success. Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers.     Learn more about your ad choices. Visit megaphone.fm/adchoices