181: (Tip) Handling Outrageous Customer Demands

Adam and Jeannie discuss tips for dealing with outrageous customer demands the right way. I’m sorry, you want what? When!? People are sometimes just irrational… Or, are they? Sooner or later, you’ll eventually be faced with outrageous customer demands. Emotions can run on overdrive in these situations, so it's important to keep yours in check while staying sensitive to your customer's! How do you handle these situations without losing your cool, or without losing a customer? If you haven’t already, soon you will have a situation where it seems impossible to deliver what a customer is asking for. Are they out of line, or just having trouble expressing their needs and concerns? Before you decide there’s nothing you can do to make them happy, first consider these tips from Adam and Jeannie. These three steps can help you keep things in perspective for yourself and your customer. Listen in! Related Content 360Connext® post, Confronting Your Customer Engagement Challenges Customers That Stick® post, 5 Ways to Handle Unreasonable Customers Episode 173: (Tip) Resolving Customer Service Issues Episode 161: How to Approach Customer Threats Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe. Developing and internalizing unique and scalable customer-focused missions has been crucial to their success. Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices