189: (Tip) Understanding Your Competitor's Customer Experience

Jeannie shares quick tips for gathering intelligence to better understand your competitor's customer experience and how yours measures up. Have you evaluated your competitor’s customer experience? Customers are certainly judging your customer experience. But did you know they’re also judging the experience your competitors provide? Never assume your customers will always be satisfied with the experience you provide. You need to gather some competitive intel! So how do you know if your customer experience is keeping up with competitors? It’s easier than you think, and Jeannie is here to make it even easier for you with some tips you can use today. Not only will you find things your competitors are doing better, but you will also uncover hidden differentiators you can use to beef up your marketing. Ready to find some quick wins? Your customers WANT you to gather competitive intel. Listen in! Related Content 360Connext® post, Your Journey Map is Incomplete without Competitors Customers That Stick® post, How to Build Customer Loyalty through Consistency Episode 088: Richard Shapiro, The Endangered Customer Episode 180: John DiJulius, The Customer Service Revolution We're on C-Suite Radio! Check it out for more great podcasts :) Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe. Developing and internalizing unique and scalable customer-focused missions has been crucial to their success. Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices