190: Social Media with Colleagues

Adam and Jeannie share facts and stories to help you decide how and when to engage on social media with colleagues and customers. Social media with colleagues Are you Facebook friends with co-workers? What about clients, or your boss? Should you be? Some companies have rules against it, while others encourage or expect it. But in many cases, it’s left up to the individual to decide. So, what is your policy for social media with colleagues? Whether you’re trying to develop a policy for yourself or for your employees, there are many factors to consider. We wish there could be one simple, flat rule! But there isn't... and how you decide could impact the relationship either way. On one hand, engaging on social can help strengthen customer relationships and workplace culture. On the other hand, colleagues can use social media to get information to use against you. Then on the other hand, you don’t want to offend anyone. Wait, that’s too many hands! (See, I told you this could get confusing!) This subject is getting trickier every day, so Adam and Jeannie are dedicating this episode to helping you sort it out. They share enlightening research and true stories to help you weigh the pros and cons, make the right choices, and enjoy it! Related Content 360Connext® post, 5 Ways Everyone Wins with Proactive Social Media Engagement Customers That Stick® post, Social Media Customer Service with Jay Baer (Video) Episode 150: Phil Gerbyshak, Social Connections Episode 122: Tema Frank, People Shock We're on C-Suite Radio! Check it out for more great podcasts :) Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices