191: (Tip) Outsourcing Customer Service

Adam and Jeannie share tips for outsourcing customer service without outsourcing your integrity and values. Outsourcing customer service Outsourcing has an ambiguous reputation, often being mentioned in negative context. But whether your company needs to scale quickly or has cost restrictions, sometimes outsourcing customer service just makes sense. How do you connect with an outsourcing partner that delivers the right experience to your customers? Can you make sure your customers are receiving the level of service and care you envision? Putting customer service in someone else’s hands is one thing, but making sure they are the right hands is another! With the tips and suggestions Adam and Jeannie are sharing today, you can find an outsourcing partner that works for you and your customers. Listen in! Related Content Customers That Stick® post, 5 Millennial Traits to Improve Customer Service 360Connext® post, Are you SURE you’re Hiring the Right person? Episode 168: Nate Brown, Service Center Engagement Episode 179: (Tip) Staffing Automated Customer Service Episode 050: 50 Pieces of Customer Service Advice We're on C-Suite Radio! Check it out for more great podcasts Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices