207: (Tip) How to Turn Away Customers

Adam and Jeannie share tips and best practices for when you need to turn away customers for the greater good. Have you ever had to turn away customers? Maybe there was a time you really should have! When you’re over capacity or getting dangerously close, the obvious reaction is to think about scaling up and hiring more people. However, these things can take time. So what do you do in the meantime? This is something most of us don’t want to think about, but sometimes it’s just necessary to turn away customers. We know it hurts, but the fact of the matter is this: Your customers shouldn’t have to suffer from your own growing pains! Don’t sacrifice the quality of your current customers’ experience just to make another sale, because it’s not worth it in the long run. Don’t bring in new customers at a time when you can’t give them as much attention as they deserve. So, how can you turn away customers without spoiling potential relationships or making your company look bad? Adam and Jeannie have some tips you can use today! Related Content 360Connext® post, Infographic: Are You Still There for the Customer? Customers That Stick® post, 6 Ways to Keep The Sucky Service Snowball from Rolling Downhill Episode 088: Richard Shapiro, The Endangered Customer Episode 148: Randi Busse, Workforce Development We're on C-Suite Radio! Check it out for more great podcasts Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe. Developing and internalizing unique and scalable customer-focused missions has been crucial to their success. Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices