209: (Tip) Do You Have the Resources for Service?

Adam shares tips to make sure you have adequate resources for service that’s consistently great. Do you have the right resources for service? We know what kind of service experience we want to deliver, but sometimes don’t consider the resources needed to make it happen. And it’s not just about making sure we can deliver great service today, but about being prepared with the resources we’ll need tomorrow. “…all great customer service begins with having the adequate resources in place.” - Adam Toporek Are you ready to consistently deliver a great service experience? Listen in for tips you can use today! Related Content 360Connext® post, Free Customer Experience Resources Customers That Stick® post, Great Customer Service Begins With Adequate Resources Episode 085: Proactive Customer Service and Worst-Case Preparation Episode 053: Preparing for Worst Case Customer Scenarios We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices