268: Microchipping Employees

Jeannie and Adam discuss microchipping employees with RFID devices and how this tech may affect culture and the customer experience. Microchipping employees RFID tags are everywhere, from the microchips that help deter theft in retail settings to those that help us locate lost pets. But employers are taking this technology to another level by microchipping employees. And although it’s a voluntary procedure (for now?) many employees are opting in for the conveniences that come with having this tiny bundle of circuits injected beneath the skin. “We exchange convenience for privacy all the time…” -Adam Toporek And as this tech continues to develop, we are faced with the possibility of requiring customers to allow microchipping as a condition of doing business. This raises many questions… While Adam and Jeannie see very much potential for RFID technology, they also have big concerns about how this may affect the customer experience as well as company culture. “It’s not just with them in the office!” -Jeannie Walters What do you need to know about RFID technology as an employer, and what questions should you ask yourself before exploring the options that are available today? More importantly, what does an RFID-enabled workplace mean for the future? Take off your tin foil hat for 15 minutes and listen in! Related Content 360Connext® post, Is Your Customer Experience Technology Helpful or Creepy? Customers That Stick® post, 6 Steps for Rolling Out New Technology to Frontline Staff Episode 067: Customer Security – It’s More Than Digital Episode 089: Will Companies Demand Your Phone Records? Three Square Market We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices