300: Celebrating 300 Episodes (with live guitar)

Jeannie and Adam celebrate 300 episodes by sharing outrageous predictions for the distant future of customer experience and customer service. 300 episodes and counting…Celebrate with us! When we started this podcast back in 2015, the idea of having even 100 episodes seemed so far away. But sine then, we’ve celebrated 100, 200, and now (drumroll, please) 300 episodes! This reminds us of how not so long ago, customer experience was something most leaders had never heard of, and excellent customer service just meant being speedy and polite. But now customer experience is a must-have focus in business, and excellent customer service is experience-driven and baked into the DNA of our favorite companies. “We learn from our guests, we learn from our listeners, and we learn from each other.” -Adam Toporek So we’re taking this opportunity to think ahead. Like, way ahead! What will customer experiences be like 1oo years from now? And how will leaders design and deliver those future experiences? We’re looking at things that may seem impossible today, but given the rapid pace at which business technology and customer-focused practices have grown, don’t seem so far-fetched after all! “We’re talking about #custexp in the same way that back in the 90’s we talked about the internet.” -Jeannie Walters We’re so glad you’re able to join us for this celebration! Listen in for fun predictions, and a surprise addition from one of our multitalented hosts. Related Content 360Connext® post, The Best CX Leaders ROCK at These 3 Things Customers That Stick® post, A Guide to Customer Service Higher Education Episode 100: Customer Service 100 Years Ago Our Special 200th Episode - This is a MUST-LISTEN if you haven't yet! We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our latest evergreen webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie at a time that works for you for some serious mythbusting and a head start on creating a customer experience strategy that works!  Sign Me Up!   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices