308: Jacob Morgan, The Future of Work

Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan. What is the Future of Your Work? The what, when, why and how behind work itself used to be dictated by business owners, but this is changing quickly! In fact, developments in technology, social media and generational values are creating new behaviors every day that will indeed affect the way we and our employees work in the future. Are you in control? More importantly, what should you still be in control of? “…a lot of this power is shifting to employees.” -Jacob Morgan Tied directly to the customer experience, providing a frictionless and rewarding employee experience is now more important than ever. We’ve discovered that employees communicate differently than before – sometimes in ways we used to prohibit within the workplace. “I’m a big believer in as much flexibility as you can give employees.”  -Jacob Morgan So with all these new behaviors and more on the way, how should we perceive and prepare for the Future of Work, not just in our industries, but in our own workplaces? And how can we maintain a healthy level of control while letting employees work in the ways they feel most productive? “What should work be, and how do we build what we want it to be?” -Jacob Morgan Futurist, Keynote Speaker, & Best-Selling Author Jacob Morgan is here to answer some of these questions for us, then help us answer the rest of them for ourselves. Gleaning from insights Jacob uncovered while doing research for his latest book, we discuss the current state of work and how it has evolved, then take a fascinating trip into the future! So why not jump into our time machine (aka press the play button) and discover how to future-proof the work environment you create? Interview Highlights Jacob discusses the Future of Work in most of what he does, so why is this topic so important? [3:30] Jacob talks about 5 work trends that influence the future, but there’s one we’re really intrigued by! [4:45] How are new behaviors affecting the way we look for jobs or hire new employees? [6:25] If employee experience slips, then so does customer experience. What are the cues leaders should look out for? [9:00] Open office floorplans have become popular, but what is the right environment for your organization? (This is kind of a trick question!) [14:00] We know there’s great value to employee empowerment, so how will we define empowerment in the future? [19:10] About our guest Jacob Morgan is a three time best-selling author, keynote speaker and futurist who explores the future of work and employee experience. His latest book is The Employee Experience Advantage, which came out in March of this year. Jacob is the creator of The Future of Work University and The Future IF Community. Connect with Jacob Twitter LinkedIn The Future If - Facebook Group Explore Jacob's books on Amazon   Related Content 360Connext® post, What’s Your Culture Code? Customers That Stick® post, Communication: The Most Important Skill in Customer Service Episode 160: Blake Morgan, More is More Episode 304: Arnie Malham, Innovating Culture We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our latest evergreen webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie at a time that works for you for some serious mythbusting and a head start on creating a customer experience strategy that works!  Sign Me Up!     Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices