370: How Delta Airlines Encourages Direct Employee Appreciation

Adam and Jeannie share experiences of their service from Delta Airlines, in which they received cards that give customers the opportunity to recognize an employee for a great job. This is a great way for customers to really think about the service being provided and be acknowledged for it. Aside from the pat on the back that this gives the employee, they are also given rewards points, which are not only great incentives but also a motivation for other employees to follow suit. Learn more about your ad choices. Visit megaphone.fm/adchoices