408: What Support Channels Customers REALLY Want

Sometimes customers are not ready for new technology, nor do they want it. The best example is in customer support, and that's precisely what Adam and Jeannie discuss in this episode of Crack the Customer Code. We've prepared many interesting points about the adoption of new technologies and whether or not everything that can be used should be used. Learn more about your ad choices. Visit megaphone.fm/adchoices