482: Focus on Government CX

We don’t really think that customer experience and the government ever go together, but that doesn’t negate the fact that we, the people of the United States, deserve better experience when dealing with the government. The government sees areas of improvement, which is likely why President Biden made his executive order dealing with CX in government institutions. The order is interesting, and it deals with a lot of commitments the government is making and changes it's likely to implement, so Jeannie and Adam are here to discuss some of them. Tune in to learn how your dealings with the administration or the IRS might get better in the near future. Learn more about your ad choices. Visit megaphone.fm/adchoices

Om Podcasten

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.