496: Jeff Toister, The Guaranteed Experience
Crack the Customer Code - En podcast af Adam and Jeannie - Tirsdage
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Jeff Toister’s first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he guides organizations that want to build and grow a customer-focused culture. Learn more about your ad choices. Visit megaphone.fm/adchoices
