BONUS: What's Next for this Podcast?

A few fun changes for Crack the Customer Code! SPONSOR MESSAGE Customer Experience is hot… but are you taking advantage of its huge potential to make your services business more prominent and profitable? Join Service Strategies for an informative Customer Experience Workshop in San Diego on October 27th. You’ll learn how to create customer success while generating profitable revenue for your services business. The workshop is part of the Service Industry Summit event, which bring together leaders from companies like Cisco, Dell and others to discuss the challenges of a changing service landscape. Visit servicestrategies.com to learn more. What's Happening at Crack the Customer Code? One of the best parts of podcasting is the flexibility of the medium. We're making some changes here on the podcast to improve the listening experience. Tune in for a short, bonus episode on what's happening.   Learn more about your ad choices. Visit megaphone.fm/adchoices