Episode 75 - Graham Kingma

Graham Kingma  is the founding Principal of Imagen Business Solutions.  Graham is a long-time customer experience advocate and someone who is passionate about leadership, customer measurement, operational excellence and social media.  From managing the strategic design and creation of customer operations for Grocery Gateway, Wind Mobile and The Shopping Channel to his forward-looking sales & customer experience strategy design work at TD Bank (both Canada & US), Graham brings a unique blend of start-up and corporate experience to this work. www.imagenbusinesssolutions.com 

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard.Visit our blog at www.improvingcustomerexperience.com