Episode 76 - Anna Elwood,Graeme Codrington,Dean van Leeuwen

We have a very special show for you today. I have invited back two previous guests, Dr. Graeme Codrington and Dean Van Leeuwen. With research and a shared passion for understanding how businesses become successful, Graeme and Dean founded TomorrowToday International, a company that is helping shape the future of work through appreciation for and strategizing of the multi-generational strengths that exist in today's workplace. And a new guest to our show is Anna Elwood, the Director of Operations at ZocDoc where she and her team focus on creating a best-in-class experience for ZocDoc patient and doctor users. ZocDoc was one of the 16 finalists in this year's Innovation Award at the CXPA Insights Exchange in San Diego.  Few will deny the existence of multi-generational differences in the workplace today. With Graeme and Dean's expertise and Anna's experience, we will explore together, just what it is that makes this youthful successful company what it is today.

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help!And they also want less! Less hassle, fewer procedures, less aggravation.They want a better experience every time they deal with you.Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard.Visit our blog at www.improvingcustomerexperience.com