EP 52: Three Key Things That Will Drive Improvement Onward and Upwards with Jimmy Hosang

Welcome to Episode 52 of The Customer Service Gold Dust Podcast. In this episode, Gavin is once again joined by Jimmy Hosang. Jimmy is the CEO of TMAC - The Modular Analytics Company. We hear him discuss how scripts are making a return - in combination with artificial intelligence; the statistics behind how agents are actually relying on their own "scripts"; and the three keys things that will drive improvement onward and upwards. ------ You can find Jimmy online at: LinkedIn Website...