Why Financial Literacy is the Key to Customer Retention, with Monika Hruba

Česká spořitelna is the Czech Republic's largest bank, but that doesn't hold them back from placing a core focus on the intimacy and quality of each customer's experience. Listen in to find out how they prioritise CX across the organisation's various branches, how they educate customers in financial literacy, and why this practice is highly valuable. Featuring Monika Hruba, Česká spořitelna's Chief Financial Health and CX Officer. Connect with Monika - https://www.linkedin.com/in/monikahruba/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/  Thank you to our sponsor - https://www.acftechnologies.com