Episode 038 - A Discussion with Laura Wirtz, Lead Daily Banking and Payments for ING Germany

Steven Batiste and Kate Pohl had the pleasure to interview Laura Wirtz, Lead Daily Banking and Payments for ING Germany. Laura discussed her background with us including why she gravitated towards banking and continues to enjoy the color orange. Laura spent most of her career in international wholesale banking. In 2015 she switched roles and became business manager to the CEO of ING Germany, followed by her promotion to lead Strategy and Business Development for the bank. Recently, Laura has taken on a large and challenging assignment in the retail payments world for ING in Germany. Laura complimented neo banks on their success in the area of customer experience. In this case, she believes that imitation is indeed the sincerest form of flattery😊. Laura understands that being challenged and at times “uncomfortable” paves the way for innovation. What roles do agile and new ways of working play in the success of payments at ING? Was there a silver lining to the pandemic? How is Laura able to balance a demanding career with children and family life? Tune in to find the answers to these questions and so much more! --- Support this podcast: https://podcasters.spotify.com/pod/show/steven-batiste/support