Reality Bytes #18 – Hardware and users (turning it off and on again)

Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware. The team consider the phenomenon from both sides of the divide – users and IT – and consider what companies and users could all be doing differently. They discuss:How the mutual dependence between hardware and software can be best optimized for value, productivity and longevityHow organizations can effectively promote positive behavioral change around technology usageUser behavior itself: from ‘turning it off and on again’, to a growing awareness of (and responsibility for) environmental and social impactFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.