"Live Chat Excellence for Customer Service " - Karen Levett from The Live Chat Factory

Happy New Year to you all, and a big Thank you to the support and encouragement received in 2021!  Lukas and I will be publishing more Digital Hub episodes in 2021 with some interesting guests from in and around the digital sector. The first 2021 episode is with the glamorous & driven Karen Levett, Founding & Managing Partner of The Live Chat Factory. Karen demystifies the Live Chat sector for us. www.LiveChatFactory.live Karen is a veteran of the Live chat sector, previously spending 15 years at which/ running live chat teams it was a natural progression for her to launch.  With Customer Service & Customer Experience at the highest level of priority for all businesses to reduce churn having a live chat solution. Would you believe that as much as 21% of live chat questions go unanswered a waste a potential sale, enquiry and a waste of marketing spend that drove that traffic to your website.  Launching any business is a big decision at any time, let alone through a pandemic sound like a crazy idea for many but not for Karen, she dived in and is swimming and making a success of her business landing some juicy clients and now rolling out a manual “How to Guide” in 2021 on how to implement and achieve the Best of Class with live chat for a business & website. In typical Digital Hub fashion, Karen opens up about her business, her life, love for live music and much more, sit back and listen or check it out and watch it on our YouTube channel. Enjoy, Ian Benjamin 

Om Podcasten

Digital Hub is a podcast that focuses on Digital Transformation with a Digital Marketing focus from the perspective of our guests. Our guests are Business owners’, Leaders, industry professionals and enthusiasts. We discuss & share ideas, experiences and knowledge on how Digital Transformation has shaped the business world, listen to our guests’ vision on what the future holds for the digital world.