08-What Big Changes Can We Expect in the Service Desk?
Digital Workplace Deep Dive - En podcast af Weston Morris - Unisys - Torsdage
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In 2018, Tom Adams, the Unisys Director of Digital Workplace Services saw a major problem with how most Service Desks operate. Based on that, he created InteliServe™, which brings AI, analytics and automation to the service desk. But, Tom’s vision for InteliServe goes far beyond the service desk, with plans in 2020 to make it [...]
