30 – The Hidden Data That Will Improve your Online Collaboration Experience

We spend more time in Zoom and Teams than eating or sleeping. Does that mean we know what it takes for everyone to have a great experience in the hybrid workplace using these tools? The answer can be a resounding "yes" if we know how to tap into the vast amounts of data being collected on all of our UC&C interactions. In this episode, Alan Shen, CTO of Unify Square shares his experience in scouring UC&C data repositories for the key bits of data that can give us insights into a more secure and more enjoyable experience in communicating and collaborating online. For more information on techniques to utilize UC&C operational data to improve security and end user experience, please visit the Unify Square blog: https://www.unifysquare.com/blog-resources/ To see Alan Shen speak on the relationship between experience management and UC&C monitoring, please visit https://xla.tv/the-climb/