How To Build Your Brand's CX (with Stephanie Robilliard, Head of Customer Support of Ekster)

Your company’s customer service, support, and experience are important indicators of your brand’s success. A great customer service experience builds trust with consumers and generates loyalty. It's this loyalty that generates revenue for the company in the form of repeat purchases, referrals, or word-of-mouth marketing. In this digital age, customer service is a must. It can be hard to build one, especially without a support team that understands your customers. However, it’s not as difficult as you might think. Join the conversation with Stephanie Robilliard as she shares how you can build outstanding customer service and experience to retain customers and grow your brand. Stephanie is the head of customer support at Ekster, a wallet brand that aims to provide innovative solutions with organized access. Tune in!