The role of IC in clarifying roles and responsibilities | S3 E12

An area we've not covered on the show before is about internal communications within charities. Charities are really interesting organisations in that a lot of people who work in charities are employees, but there are also a significant number of volunteers. I was really interested to find out what it's like to be an internal communications manager or leader within an organisation that is a charity, and what challenges that brings in terms of communicating with people who already have a very deep sense of purpose, which is often why they work with the charity or volunteer for the charity.