A Contagious CX Energy: Octavius Rubby

Great experiences are created by great people. Octavius is one of those exceptional individuals who is creating CX magic with every interaction. He is a wonderful example of the type of CX talent most organizations are desperate to find. This dialogue gives us the unique and wonderful opportunity to probe deeper into Octavius's mentality...understanding what motivates him and provides him with the gift of overflowing positive energy. The conversation also features Erica Dorison, another exceptional individual with a contagious CX energy. There is so much to learn here about how we can encourage and develop our own people to create experiences that matter!