Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm

Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one challenge, talk to two experts, and offer three innovative solutions to propel you forward and accelerate your customer experience results. Our host Nate Brown is joined by two incredible CX leaders, Denise Lee Yohn and Kyle Hamm to talk about how to embed culture as the backbone of your customer experience strategy, or initiative. Let’s work together to make experiences that matter!