EP056: Surveys, Situations, and Saviors!

Learn what customers have to say about customer experience, how packaging can be designed for specific situations, and how one pizza brand saved New Year's Eve. Bite-Sized Delight From the Episode: • Why customers want to share their positive brand experiences online. • How the best companies anticipate their customers’ wants and needs when designing the packaging for their products. • How DiGiorno’s pizza “saved the night” when Papa John’s and Domino’s failed to deliver. Are You Looking for Things We Referenced? • 2018 CX Index • Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media - by Dan Gingiss Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!